Manasah.com (the Platform) is made available to you by Burj Trade LLC, a company incorporated and existing under the laws of UAE, whose address is at Tower–A, floor 26 JAFZA1, Dubai (referred to in these terms & conditions (Terms and Conditions) as 'we', 'us' and 'our').
When we refer to 'you' and 'your', we mean where the context indicates, a buyer or a seller or anyone who uses and accesses the Platform.
These Terms and Conditions, and all other terms and conditions and documents referred to herein govern the conditions on which you are entitled to access and use the Platform. Please take the time to read them carefully.
By accessing and continuing to use the Platform, you will be deemed to agree to these Terms and Conditions and shall be bound by them. If you do not agree to these Terms & Conditions, then you must stop using or accessing the Platform immediately.
We reserve the right to modify or amend these Terms and Conditions from time to time. You should check these Terms and Conditions each time you access the Platform to ensure that you are aware of and are complying with the current version. Changes are binding on users of the Platform and will take effect immediately from posting of the revised documentation on the Platform.
2. Privacy and Data Protection
3. The Platform
The Platform is an e-commerce marketplace that allows sellers (Sellers) to offer and sell their products, and buyers (Buyers) to browse and buy such products.
We reserve the right to modify or discontinue the Platform at any time and without notice to you.
Furthermore, you accept that Platform unavailability may occur in order to allow for improvements, scheduled maintenance or may also be due to outside factors beyond our control.
4. Account Registration and Use
In order to access and use the Platform as a Buyer, you must:
In order to access and use the Platform as a Seller, you must:
You can set-up your Account by following the process notified by us from time to time. You acknowledge that you will not be able to fully use the Platform until your Account has been activated and your complete details have been uploaded. We have the right to reject the creation of an Account for any reason.
You will be solely responsible for maintaining the confidentiality and security of your Account details. You may not share, assign, or permit the use of your Account or password with another person. You agree to notify us immediately if you become aware of any unauthorized use of your user account or password.
You are responsible for all use and all activities that occur under your Account(s) and will be considered authorised by you, and that you solely bear the responsibility for the consequences of the misuse of your Account.
We may limit, suspend or withdraw your Account at any time, without notice, for breach of these Terms, or for any reason in our sole discretion.
5. User Generated Content
By posting or displaying any goods, information, reviews or other content on the Platform (Content), you grant an irrevocable, perpetual, worldwide, royalty-free, and sub-licensable license to us to use the Content in any form, media, or technology in any manner and for any purpose.
When you post comments or reviews on the Platform, you also grant us the right to use your username, in connection with such review, comment, or other content.
You shall not use or provide any false information to us, pretend to be someone other than yourself or otherwise mislead us or third parties in any Content.
Content on the Platform is generated by the relevant user and may not reflect our opinions. We may, but shall not be obligated to, remove or edit any Content provided by you.
You will not attempt to hold us liable for any inaccuracies or defects in any Content. As a Seller, it is your responsibility to review the Content of your listings for accuracy and you will not attempt to hold us responsible for inaccuracies.
You represent, warrant and agree that any Content that you submit, post or display on the Platform:
6. Your Responsibilities
You represent, warrant and agree that:
Furthermore you represent, warrant and agree that you will not:
We have the right to remove a posting or listing or suspend or terminate any Account, if there is a violation or suspected violation of these Terms and Conditions.
By placing an order on the Platform, you authorise our third-party payment processer to process your credit/debit card details for the amount of your order. In order to authorise credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorise us to do so and we shall not be liable to you for any damage or loss you may incur as a result. For the avoidance of doubt, we do not store or collect your card information.
We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
8. Refunds and Return of goods
Subject to the below, you have the right to return any goods purchased on the Platform and request a refund within 7 days of the delivery date in accordance with the Manasah Return Policy. provided the relevant product or goods are unused, in original unbroken packaging and include all tags.
Furthermore, if the goods or products purchased are faulty, not as described, if you didn’t receive the goods or product, or if you received the incorrect product, you have the right to request an exchange or replacement product in accordance with the Manasah Return Policy within 7 days of the relevant delivery date.
For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full and you will not be charged for the cost of return if you received the incorrect product or if the products are faulty or not as described on our Platform.
In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you must pay the costs of return shipping.
We will issue a refund to the same card as you made the original purchase.
Your refund will be initiated once approved by the relevant Seller, and the final refund will be received within thirty (30) days from such approval date.
You do not have a right to return, replace or exchange products in respect of:
9. Third-Party Sites or Services
We may give you access to third-party sites or services through hyperlinks, API or other means on the Platform. We have no control over and do not monitor such third-party sites and we will not be liable to you for the content of these sites or your use of them.
We may present you with other third-party services on the Platform, such as delivery services and payment gateways. These services will be subject to a separate agreement between you and the service provider. We will not be liable to you for the use of such services, or for any failures on the part of these service providers.
Creating a link to our Platform is strictly forbidden without our prior written consent. Furthermore, we reserve the right to revoke our consent without notice or justification.
10. Intellectual property
You agree that all intellectual property rights and database rights, whether registered or unregistered, in the Platform, information on the Platform and the Platform design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors.
Any unauthorized use of the material and content of the Platform is strictly prohibited, and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
11. Our Liability
Nothing in these Terms and Conditions shall limit or exclude a party’s liability:
We verify that each of the Sellers is a licensed business when they sign up to use the Platform. However, we do not control the quality, legality, safety, or availability of the goods offered for sale, the ability of Sellers to complete a sale, or the ability of Buyers to complete a purchase and to the extent permitted by law we disclaim all liability in relation to any purchases made on our Platform.
The services provided by us and the goods displayed on the Platform are provided "as is” without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that the Platform and services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.
We shall not be liable to pay any consequential, indirect, punitive or incidental damages (including but not limited to damages for loss of profits or savings, business interruption or loss of information) arising out of or in connect with these Terms and Conditions, even if we had been advised of the possibility of such damages.
In addition, to the extent permitted by applicable law, we are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:
Subject to the above, our total liability to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Terms and Conditions shall be limited to the lower of:
If a dispute arises between users of the Platform, in particular between a Buyer and a Seller, you agree to release us (and our affiliated companies and each of their respective officers, directors, employees, agents, representatives and service providers) (Platform Parties) from all claims, demands, damages (actual or consequential) of any kind whatsoever arising out of or in any way connected with such dispute.
You agree to defend, indemnify and hold harmless the Platform Parties from any and all losses, claims and liabilities (including legal costs) which may result from your:
13. Payment and pricing
We are determined to provide the most accurate pricing information on the Platform to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Platform. As such, if an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. In the event that we are unable to provide the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the products.
14. Cooperation with Authorities
We have the right to cooperate fully with governmental or regulatory authorities or law enforcement in the investigation of any suspected criminal or civil wrongdoing. As permitted by applicable laws and policies, we may disclose a user's identity and contact information regarding a user's account, transactions or activities carried on the Platform. We will not be liable for damages due to such disclosure, and you agree not to bring any claim against us for the disclosure.
15. General Terms
If you have any questions regarding these Terms and Conditions, please Contact Us.